• Address: Atlanta, GA 31106 (map)
• Date Posted: 11/07/09
• Job Type: Full-time

Company Atlanta Post

Job Title: Full Time BI LINGUAL (Spanish) Call Center Associate

Job Code:

Location: Atlanta, GA

Job Description:

The Bi Lingual Call Center Associate creates a positive first impression with callers by providing professional, efficient and caring service within the Call Center. The Call Center Associate answers client questions, schedules appointments, provides pre-appointment instructions, and takes messages for health center calls.



QUALIFICATIONS:


Education:

High school diploma

College or other post secondary education preferred

Experience:

Previous work experience either in a call center or in direct customer service


Skills:

Excellent communication and telephone skills

Proficient computer skills in windows environment, including Microsoft Office and internet/email

Knowledge of family planning services and reproductive health care preferred

Physical demands:

Ability to sit and answer phone calls for extended periods of time

Languages spoken:

Bilingual in English/Spanish preferred

Essential characteristics:

Commitment to excellent customer service

Flexible, positive, team player

Commitment to quality health care


TO APPLY: PLEASE SEND RESUME AND COVER LETTER TO erin.martinez@ppfa.org. No phone calls please.


Planned Parenthood of Georgia does not discriminate on the basis of gender, race, ethnicity, religion, sexual orientation, or disability. Planned Parenthood proactively seeks a diverse workplace and therefore members of ethnic minorities and other protected classes are encouraged to apply.