• Address: Atlanta, GA 30338 (map)
• Date Posted: 11/07/09
• Job Type: Full-time

Company firstPRO
Position Title Technical Director of Operations! eDiscovery! Dunwoody! 90 100K
Job Code 2892301
Job Location Dunwoody, GA -
Description



We are seeking a candidate for the position of Director of e-Discovery Operations. Candidate will preferably possess a Bachelor's degree. A minimum of 10 years professional work experience in a mid-large size litigation support services company. Preferably in a production or multi-unit environment. 5 or more years supervisory and/or management experience. Must have an understanding and ability to manage quantitative business and financial information. Candidates without EDD or ESI experience will not be considered for this position.


Oversee technical production ensuring optimum productivity, quality, and deadline compliance. Directly responsible for the employees within the department and communication with sales staff to establish job specifications. Strong organizational and interpersonal skills, shift or operational management experience and the ability to be a team player are essential.


The Director is responsible for leading a 24/7 technical team the processes and delivers electronic discovery services for law firms and corporate legal counsel.


JOB RESPONSIBILITIES:

* Direct oversight of a 24/7/365 data processing production environment, managing nearly 50 members of the e-discovery team. Provide strong leadership in order to mentor and develop their skills.

* Manage processing and technical operations from production to collection with emphasis on driving performance improvement and instilling culture of ownership and accountability within a changing environment.

* Assist with monitoring the secure, hosted environment of client data storage in the company's intellectual property environment.

* Develop and standardize policies and process management techniques ensuring that client data is handled quickly and efficiently resulting in repeatable quality improvements and on-time deliverables.

* Provide escalation resolutions. Lead operational management team to ensure final deliverables meet client expectations. Ensures operations issues are escalated and resolved in a timely manner, appropriate follow-up communication occurs and preventative measures are implemented to avoid recurrence. Utilize keen ability to diagnose root cause of issues and take immediate corrective actions.

* Project manage key initiatives, providing key milestone reporting and status updates

* Ensures IT infrastructure support is in place to adequately support operations

* Analyze financial P/L and key metrics reports

* Seeks productivity gains and cost savings opportunities through leverage of technology platforms and operations.

* Develop and manage to Service Level Agreement's (SLA) related to lead times for asset deployment, systems configuration and compliment. Set client expectations up front, and win their trust be continually meeting and/or exceeding published SLA standards.

* Experience in design, test, deploy and support new environments as determined by client and business needs.


REQUIRED SKILLS and CREDENTIALS:

Bachelor's degree in business or information management or related field. MS or JD preferred

Minimum 10 years experience in the litigation support services business

Minimum 5 years management experience with heavy profit and loss responsibility

Working knowledge of a common litigation tool such as iPro, Clearwell, Relativity, Attenex

Experience managing multi-site operations

Effective analytical and problem solving skills

Be detail oriented and exceptionally attentive to accuracy.

Ability to learn skills quickly.

Excellent communication (verbal and written) and organizational skills.

Desired Skills:


Non-Tech Skills:


About firstPRO:

As one of the largest privately owned staffing and executive search firms in the United States, firstPRO provides critical business solutions for our client needs. We are dedicated to the clients we serve and the professionals we represent or employ. Highly specialized recruiting skills and extensive training in multiple disciplines have established us as the experts in exceeding client expectations within several vertical markets.


We specialize in staffing for contract, contract-to-hire and full-time opportunities. Our successful history includes partnering with many Fortune 500 companies in several different industries and geographies. Over 90% of our engagements come from satisfied existing clients and those relationships have been sustained over time by firstPRO's uncompromising commitment to quality and integrity. Our dedication to excellence is viewed as unparalleled in the staffing and executive search industries. We hope you will allow us to assist you in your next job search!



Pay Rate: 90k - 100k
Start Date: ASAP
Emp. Type: Full Time
# of Openings: 1
Location: Dunwoody, GA -
Overtime Pay: None
Job Number: 35812516 : JS
Date Posted: 11/5/2009

firstPRO

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Attention: Recruiter
Email: Send an email to Patrick.Dyer.50521.EA6C2@mail.jobserve.com