• Address: North Metro, GA 30026 (map)
• Date Posted: 10/15/09
• Job Type: Full-time

Company DataPath, Inc.

Job Title Customer Service Engineer

Jobid datapath-342

Location: Duluth, GA, 30099, USA

Description Customer Service Engineer
USA - GA - Duluth
City:Duluth Department:RCS Customer Service
State/Province:Georgia Category:2B Professional - Others
Country:United States Employment Type:Full Time
Years of Experience:2-5 yrs Number of Openings:1

Duties & Responsibilities
General Duties and Responsibilities:
Candidates will be required to support our Customers and Field Personnel with resolving Satellite Communications Systems and network infrastructure problems. This will include Technical Support, RMA and Warranty Return support, acquiring replacement or supplemental equipment to satisfy requirements. The majority of the support provided to customers will be via email and over the phone. Candidates should have strong computer and interpersonal skills. Candidates should have experience using trouble ticketing systems and documenting problems worked on. Candidates should also have satellite communications systems experience of some type.

Duties include but are not limited to:
* Dealing with Field Support Issues for the entire suite of ILS customers
* Tracking Return Authorization Numbers
* Respond to network events and provide support to ensure resolution of network hardware or software issues
* Processing returns from field locations
* Receiving: Shipments of returned equipment
* Coordinating return of equipment to field locations
* Some lifting is required

Candidate Requirements:
Candidate will be responsible for the problem tracking and maintaining trouble tickets in the Customer Service database and dealing with day to day Help Desk issues. Candidates must be highly motivated and have the ability to multi-task. They must possess excellent communication skills both written and verbal. Candidates must also have the following background:
* Satellite Communications experience preferred with experience in networking and IT infrastructure support required
* Position requires shift work, operations are 7x24x365
* 3-5 years experience working in a technical Help Desk or Call Center environment.
* Basic troubleshooting skills
* Experience in supporting IT infrastructure from both a hardware and software perspective
* Familiarity and experience with problem tracking/management systems
* Familiarity and experience with problem management processes and procedures
* Proficiency and experience in the Microsoft Office Suite of products
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Additional Information

DataPath offers a competitive compensation plan commensurate with experience, full benefits package, 401(k) with company match and immediate vesting, tuition reimbursement and desirable growth oriented work environment.
Employment is contingent upon completion of a pre-employment drug screen and background check. Our drug-free workplace program is certified by the Georgia Worker?s Compensation Board in accordance with O.C.G.A. 34-9-412 and the federal Drug-Free Workplace Act. We are an equal opportunity employer who values cultural diversity in the workplace. M/F/D/V.Special accommodations- if you are unable to respond to our openings directly and require assistance - please contacthrsupport@datapath.comor contact 678-597-0632.
No agencies or third-party recruiters. Resumes submitted by agencies or third-party recruiters without a current services agreement with DataPath will become the property of DataPath on a no-fee basis.
In the following application please indicate how your prior background meets our initial job requirements and submit your resume in confidence through our online application portal.
Submit Application



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