• Address: 2674 Hickory Valley Dr, Snellville, GA 30078 (map)
• Date Posted: 11/05/09

Zakiya Ngoyama

770-985-8200

zapn@live.com



OBJECTIVE



Seeking a career as a customer service representative, With a company that values a team player who’s articulate proactive and competent, skilled at implementing new skills and techniques for customer satisfaction.

Professional demeanor, while upholding the core objectives of management, to ensure great customer relations.



Experience:

Helpdesk support data entry-ten-key, telecommunication service as an operator and customer service representative, help desk representative for cellular phone applications. As a mailroom clerk I managed and

Processed incoming and out going mail, used data entry for account maintenance.

Processed and recorded payment arrangements on delinquent accounts. Public customer service included

cashiering and grocery deli clerk, stocking, sales and service.









Employment:

AT&T wireless division 11/07-10/08

CSR in wireless mobility division duties included incoming and follow up out bound calls. Tech support for

I-Phone Activations, assisted customers with activation process and procedures performed procedural

trouble shooting. Handeled the relocation call type as well for customers who relocated and needed new number’s

for new geographical location in one market area to another. Assisted with products and services, processed bill payments, managed voice mail resets. Familiar with the Telegence and Care billing systems, also People Soft CSP and all Customer verification procedures and quality care though out the duration of every call. Used all

Service tools, to ensure customers received a positive customer relation experience.





Kroger Grocery 6/06-9/07

Cashier processed money orders cashed payroll and federal checks worked with lottery processing and goods and services transactions. Deli: Sliced deli meat and chesses made deli platters for special occasion orders. Kept deli

Clean according to OSHA guidelines, my primary objective for each department was to ensure a good shopping experience for each shopper.







Remedy Staffing Service 3/03-2/05

Providian Financial mail room clerk and sales and support department. Duties included mail processing

And promotion of card holder products and services. Card holder inquires concerning interest rates credit limits

Application approval and assistance with terms and condition inquires on active accounts.





Pursuing Education in Accounting